Our Return Policy: Handcrafted Quality You Can Trust

Every Tattoo Luv product is handcrafted in small batches by Stacie and Maddi at Momma Bears Creations in Enola, PA. We use professional-grade natural ingredients and personally inspect each batch before it ships.

Here’s our straightforward approach to returns.

The Bottom Line

  • ✅ All sales are final (handcrafted personal care products made fresh in small batches)
  • ✅ Quality checked before shipping (Stacie personally inspects every batch)
  • ✅ Damaged or defective items? Contact us within 48 hours—we’ll make it right
  • ✅ Wrong item shipped? Contact us immediately—we’ll fix our mistake
  • ✅ Questions before ordering? We’re here to help you choose the right products

If Something’s Not Right

While we can’t accept general returns on personal care products, we absolutely stand behind our quality:

Damaged or Defective Products

If your product arrives damaged or there’s a quality issue:

  • Contact us within 48 hours of delivery
  • Email: [email protected]
  • Include a photo showing the issue
  • We’ll work with you to make it right (replacement, credit, or refund)

Wrong Item Shipped

If we sent you the wrong product:

  • Contact us immediately with photo confirmation
  • We’ll send the correct item right away
  • Our mistake = we fix it

Not Sure Which Product You Need?

For Artists:

For Your Tattoo:

Before You Order

We’d rather help you choose the right product than deal with disappointment later.

Here’s How:

  • Read product descriptions carefully - we detail ingredients, use cases, and what to expect
  • Check complete ingredient lists - full transparency on every product page
  • Contact us with questions - [email protected]
  • Talk to sponsored artists - Our artist partners can share real-world experience

In Person:

  • Visit Carlisle Creative Vibes - 152 N Hanover St, Carlisle, PA 17013
  • See and sample products before buying
  • Chat with staff who know our product line

Order Cancellations

Changed your mind? Contact us immediately.

  • If we haven’t shipped your order yet, we can usually cancel it
  • Once shipped, cancellation isn’t possible (see damaged/defective policy above if there’s an issue)

Contact: [email protected]

Why This Policy?

Honest answer: We’re not a big corporation with a returns department. We’re a family business in Enola, PA making professional-grade products by hand in small batches.

The reality of handmade personal care products:

  • Made fresh in small batches (not warehoused for months)
  • Each batch personally inspected by Stacie
  • Can’t resell personal care items once shipped (hygiene standards)
  • Small-batch production means we focus on getting it right the first time

Our commitment: Fair pricing for professional-quality products, backed by Stacie’s personal quality guarantee. If something’s wrong, we make it right. That’s the Momma Bears way.

Professional Tattoo Artists

Wholesale & Sponsored Artist Orders:

Same policy applies, with these additions:

  • Bulk orders: Contact us before ordering if you have specific needs or concerns
  • Trial sizes available for artists considering wholesale
  • Sponsored Artist Program members: reach out directly for any product concerns
  • Questions about professional applications? We want your feedback

Contact us about wholesale | Apply to Sponsored Program

We’re Here to Help

Questions? Concerns? Not sure what you need?

We believe in building relationships with the tattoo community, not just making sales. If you’re not confident about a product, let’s talk before you order.

By ordering Tattoo Luv products, you’re supporting a small family business and getting professional-grade natural tattoo care handcrafted in Central Pennsylvania. Thank you for trusting us with your work and your healing.

— Stacie, Maddi & Scott (Momma Bears Creations, Enola, PA)

Tattoo Luv is made by Momma Bears Creations